Senior Technical Account Manager
As a Senior Technical Account Manager, you will play a crucial role in serving as the bridge between our customers and our product & engineering teams, ensuring smooth integrations, technical support, and expert consultation to optimize the value of the Remedy Logics AI for spine MRI interpretation.
RESPONSIBILITIES
- As a strategic technical advisor, consult with clients on customization options, system configurations, & optimization strategies to enhance the performance of our platform.
- Provide support and recommendations on best practices for implementing and utilizing our platform.
- Act as the product subject matter expert, providing in-depth knowledge and guidance to customers on the technical aspects of all our current products; partner with the executive team upon request to provide guidance on customer engagements in order to drive healthy adoption
- Serve as a specialist resource & technical subject matter expert to other internal teams & beta customers as Remedy Logic releases new AI products & features for spine mri interpretation.
- Establish our post-sale motion to support the go-live of new features & products, primarily focused on how they will impact our existing methodologies
- Address complex technical setup questions from clients, troubleshooting issues, and providing solutions to technical challenges.
QUALIFICATIONS
- 4-7 years of experience in a technical account management or similar role, preferably in a technology-driven/SAAS industry.
- Strong technical aptitude and understanding of software development, database management, API integrations, and other technical concepts.
- Excellent communication skills with the ability to effectively communicate complex technical information to non-technical stakeholders.
- Strong executive presence & confidence in speaking to C-Level executives
- Top tier project management skills; ability to take ownership, driving progress forward & escalating blockers as needed
- Experience working cross-functionally with product & engineering, as well as GTM teams
- Customer-focused mindset with a passion for delivering exceptional technical support and consultation to clients.
Most importantly, it’s about open and honest communication.
We focus on getting stuff done through rapid testing and iteration.
About us
Remedy Logic unlocks insights in spine mri with ai to help radiologists reach their full potential. The patented RAI platform empowers organizations to take advantage of their most valuable assets – radiologist expertise, which the Remedy Logic platform enables to focus on patient outcomes.
Here at Remedy Logic, we encourage our team to express their personality and beliefs, and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or wherever you feel most productive This allows us: flexibility, autonomy, positive work relationships, and effective work habits.
If these considerations are important to you when choosing a work place, we'd love to see you with us.